FAQ
We understand that you may have questions as you explore our apparel manufacturing services. This page provides clear answers to the most common inquiries, from our capabilities and processes to logistics and customization options. Whether you’re a startup brand or an established label, we’re here to provide the clarity and support you need.
Let’s make your vision a reality – explore the answers below!
1. What kind of company are you?
We are a professional apparel manufacturer specializing in providing end-to-end solutions for clothing brands, from design to production. Our expertise lies in knitted sweaters, woven garments, and custom branded merchandise. With years of experience, we respond quickly to client needs and deliver professional and efficient solutions.
2. What types of clients do you work with?
We work with both startup brands and established labels. Regardless of the order size, we offer customized services tailored to your needs, growing alongside our clients to adapt to market changes.
3. Can I request a sample before placing an order?
We provide free samples after an order is placed and will revise them based on your feedback until you are fully satisfied with the production sample.
For initial development stages, such as creating the first or revised prototypes, costs will apply due to the high expenses involved. For long-term and stable partnerships, we can waive these sample fees. We look forward to building a lasting partnership with you.
4. Do you accept small-batch orders?
Yes, we offer low minimum order quantities (MOQs), which are ideal for startup brands or small-batch production. Typically, the MOQ is 50-100 pieces, depending on the product type and complexity.
5. Can I work with you if I don’t have a design?
It’s best if you can provide a design sketch, but if not, that’s okay too. Share your ideas or reference samples, and we will offer professional advice based on our experience and create samples to refine your product to meet your expectations.
6. Can I supply my own materials or fabrics?
Yes, we accept client-supplied materials for production. We will provide professional recommendations based on the characteristics of the materials and production experience to ensure the best fit, comfort, and overall results for your product.
7. Where is your production based?
All production is carried out in China. For raw materials, fabrics, and trims, we may source internationally, depending on your quality requirements and budget.
8. How long does it take to make a sample?
Sample production typically takes 10-15 days. If all conditions are ready, we can complete it in 7 days. The exact timeline depends on the complexity of the design, required processes, and material sourcing.
9. What is your production lead time for orders?
The production lead time is usually 4-6 weeks, depending on the order quantity and complexity. Before starting the project, we will provide a detailed timeline and maintain transparent communication throughout the production process.
10. How do you ensure product quality?
We have a strict quality control process. From sample creation to mass production, every step undergoes rigorous checks to ensure each piece meets your expectations and industry standards.
11. What kinds of products can you customize?
We can customize knitted sweaters, woven garments, embroidery, metal accessories, and branded merchandise (such as tote bags, water bottles, beach towels, etc.).
12. Can I include my brand logo in the customization?
Yes, we can apply your brand logo to products through embroidery, metal accessories, label customization, and more, ensuring consistency and enhancing brand recognition.
13. How are your prices calculated?
Prices are determined by product type, materials, processes, and order quantity. After initial communication, we will provide a detailed quote to ensure transparency with no hidden fees.
14. What payment methods do you accept?
We accept international payment methods such as bank transfers. Payment terms for bulk orders can be negotiated based on your requirements.
15. Do you offer global shipping?
Yes, we support global shipping. Typically, we deliver the goods to your designated freight forwarder to ensure safe and reliable transportation. Specific arrangements can be discussed based on your needs.
16. What if I am not satisfied with the products I receive?
If you have any questions or concerns about the products, please contact our team promptly. We provide comprehensive after-sales support to ensure your issues are resolved quickly.
17. Can I schedule a visit to your office?
Yes, we welcome clients to schedule visits to our office. This is a great opportunity to understand our production process and build stronger trust with our team.
18. Do you offer rush order services?
For certain services, we can provide rush order options. Please let us know your specific timeline requirements when placing an order, and we will assess feasibility based on our production schedule.
19. Do you offer special pricing for first-time or returning customers?
Yes, we provide special pricing for first-time customers as a gesture of partnership. For returning customers with repeat orders on the same products, we offer additional discounts based on the volume and frequency of the orders. Our goal is to build long-term relationships and provide cost-effective solutions that grow with your business.
20. Are there any additional benefits for long-term collaboration?
Absolutely. For long-term partners, we fully support product development by offering free initial and revised prototypes (first and revised samples). Additionally, if your initial order quantity is small but increases over time through our joint efforts, we are happy to provide further pricing adjustments as your business scales.
