Terms
Our Terms of Service provide a clear outline of our processes, timelines, and expectations to ensure a smooth and transparent collaboration. Whether you’re starting a new project or exploring our services, this page covers all essential details.
For any questions or clarifications, feel free to contact us. We’re here to help!
1. Full-Service Apparel Development and Production (Knitted Sweater & Woven Products)
Production Timeline: Sample development typically takes 10-15 days, while bulk production usually requires 4-6 weeks. Timelines may vary based on design complexity and order quantity.
Material Usage: We provide the most suitable fabrics or yarns based on your specific requirements, ensuring they align perfectly with your design and comfort needs.
Quality Control: Every stage undergoes rigorous inspection to meet your expectations and industry standards.
2. Cut and Sew Woven Garment Manufacturing
Client-Supplied Materials: Customers are encouraged to ensure their fabrics meet production requirements. If any materials are found unsuitable, delays or adjustments may occur.
Processing Time: Sample creation requires 10-15 days, with bulk production taking 4-6 weeks.
Precision and Customization: We adhere strictly to provided specifications to ensure the accurate execution of your designs.
3. Knitwear Production with Client-Supplied Yarn
Yarn Requirements: Yarn quality should align with manufacturing standards. If the yarn is incompatible, adjustments or potential delays may arise.
Process Flow: From sample creation to bulk production, all steps are completed within agreed timelines.
Quality Guarantee: Detailed inspections are conducted to ensure consistency and quality across all garments.
4. Custom Metal Accessories for Apparel
Design and Approval: Customers are encouraged to provide clear design concepts, sketches, or reference samples. Necessary adjustments will be made before final approval to ensure alignment with expectations.
Sample Production: Metal accessory samples require 15-20 days for development.
Quality Standards: We use premium metals and finishes to ensure durability and aesthetic appeal.
5. Custom Embroidery Services
Artwork Requirements: Customers should provide production-ready artwork. File conversion services are available to ensure embroidery compatibility.
Testing: Test samples are created to confirm thread colors, textures, and backing materials.
Lead Times: Embroidery production typically requires 2-3 weeks, depending on design complexity.
6. Custom Fabric Sourcing and Development
Fabric Selection: We offer a wide range of options, including specialty fabrics tailored to your needs.
Testing and Approval: Customers may request fabric swatches or samples for approval before production begins.
Timeline: Sourcing and development usually take 10-20 days, depending on fabric availability.
7. Custom Branded Merchandise for Clothing Brands
Product Range: Includes tote bags, hats, water bottles, and other apparel-related merchandise.
Design Process: We collaborate on design concepts and create samples for client approval.
Flexibility: Low MOQs are available to support brand growth and scalability.
8. General Terms for All Services
Order Confirmation: Production begins only after receiving the deposit and written approval of samples.
Refund Policy: Refunds are applicable only for cancellations made before production starts. Partial refunds may apply for initial sample fees.
Shipping: Customers are responsible for shipping costs. We work with your preferred shipping providers for safe and timely delivery.
Claims: Claims should be submitted within 15 days of receiving goods, along with supporting photos. We will address the issue promptly and collaborate on a resolution based on the situation.
Rush Orders: Expedited services are available for certain projects. Please inquire during the order process to confirm availability.
